At Asoph Sales Shop, we want your shopping experience to be as seamless as our bestselling Basics Sets. Below you’ll find everything you need to know about shipping timelines and our hassle-free return process.
Shipping Information
Order Processing
We know you’re excited to style your new Asoph Basics, so we process all orders within 1-2 business days (excluding weekends and holidays).
Shipping Options
We offer two shipping methods to get your curve-hugging fashion to you:
- Standard Shipping: $12.95 via DHL or FedEx – arrives in 10-15 business days after shipment
- Free Shipping: On orders over $50 via EMS – arrives in 15-25 business days after shipment
Note: We ship worldwide except to certain Asian countries and remote areas. During peak seasons, delivery times may be slightly longer.
Easy Returns & Exchanges
Sometimes that Basic Top might not fit just right or the color isn’t what you envisioned. No worries – our return policy is as flexible as our stretchy fabrics!
Return Policy Details
- Return Window: 15 days from delivery date
- Condition: Items must be unworn, unwashed, with tags attached, and in original packaging
- Return Shipping: Customer’s responsibility (we recommend trackable services like DHL/FedEx)
How to Return or Exchange
Follow these simple steps:
- Contact Us: Email [email protected] within 15 days with your order number and return request
- Wait for Approval: Our style squad will respond within 1-2 business days
- Package Items: Securely pack your return with the original packaging slip
- Ship It Back: Send to:
Asoph Sales Shop Returns
4861 Cambridge Place
Fork, US 21051
Refund Process
Once we receive your return (with the same care we apply to our limited-edition Blazers):
- Timing: Processed within 3-5 business days after we receive your return
- Method: Refunded to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Notification: You’ll receive an email confirmation when processed
Note: Original shipping fees are non-refundable unless the item arrived damaged or incorrect.
Exchange Process
Want to swap your Basic Dresses for a different color? Just indicate “exchange” in your email and specify your preferred item. We’ll ship your new piece as soon as we process your return (subject to availability).
Non-Returnable Items
For hygiene reasons, these items cannot be returned:
- Bras & Bralettes (including our $10.50 corset bralettes)
- BTS TinyTan Mask (once opened)
- Beauty products
- Items marked “Final Sale”
Damaged or Incorrect Items
If your Bodycon dress arrived flawed or you received the wrong Basic Top, contact us immediately at [email protected] with photos. We’ll arrange a free return and expedite your replacement faster than our standard shipping times!
Return Request Email Template
Copy and paste this template to request your return or exchange:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Asoph Style Squad,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Details:
– Item Name: [e.g., Asoph Basics Set in Size M]
– Reason for Return: [e.g., Size Exchange/Fit Issue/Change of Mind]
– Preferred Action: [Refund/Exchange for (specific item if applicable)]
I have reviewed the return policy and confirm the item is unworn, with tags attached, and in original packaging.
Thank you,
[Your Full Name]
[Your Order Number]
[Your Contact Email]
Now that you know our policies are as reliable as our Basic Bottoms, shop with confidence! Need help? Contact our customer care at [email protected] – we respond faster than you can say “Asoph Basics”!